IT Support at SVC
IT help is obtained by emailing bowers-ops@rt.ucsc.edu which will create a ticket in the Request Tracker system.
Building level services provided:
- Wired network, activating jacks, changing VLAN's etc just email bowers-ops@rt.ucsc.edu
- Wireless network -We recommend using eduroam at Bowers Bldg (or anywhere on campus). See here for set up: http://its.ucsc.edu/wireless-secure/using-eduroam.html
- Badge or Key access is governed by requests entered on https://keys.adc.ucsc.edu/adckey/request on the key field, typing:
bowers and the room number --- will give you a list of keys for that room you could request
or bowers and badge, will give you a list of electronic accesses you can request. - Printing
First, activate your ADCRM user account using CruzID Blue:
https://www.adc.ucsc.edu/accounts/activate
The print servers name is \\netprint.ad.crm.ucsc.edu (Windows menu, just put \\netprint.ad.crm.ucsc.edu in the search)
If you have a personal computer on the wired network just put in \\netprint.ad.crm.ucsc.edu , then log in using ADCRM\cruzid and your CruzID Blue password.
If you have a Mac, click on System Preferences, select Print & Fax, click the plus sign to add a printer, select the ip tab,use LPD, address is netprint.ad.crm.ucsc.edu
Queue name is one of: hp-room3270,hpcolor. These two printers are housed in the photocopier room 3270. It is intended as incidentaly use, for heavy usage use a commercial copy center.